Help Center
How can we help you?
Quick guides to buy or sell with confidence, clear answers to common questions, and a direct line to our support team.
Start here
Getting Started
Four simple steps from joining MobMela to closing a deal.
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Create your account
Sign up with email or Google, then verify your email so you can message sellers and post listings.
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Find the right phone
Browse by brand, city and price. Open a listing to see photos, details, PTA notes and seller info.
Browse phones → -
Chat and make an offer
Message the seller, ask clear questions, then send an offer. Agree on place and time before you meet.
Open messages → -
Sell your phone
Add honest photos and specs, set your price, and publish. Buyers can find you across Pakistan.
Sell your phone →
Common questions
FAQs
Straight answers about accounts, offers, safety and listings.
Is MobMela free to use?
Browsing, messaging and posting a standard listing are free. Optional premium services like official phone inspection are charged separately when you request them.
How do I contact a seller?
Open any active listing, sign in, then use Chat with Seller or Make an Offer. Conversations stay inside MobMela Messages so you can keep everything in one place.
How do offers work?
A buyer can send an offer with an amount and optional note. The seller can accept or reject it from the chat. Always confirm meeting details before you pay.
Does MobMela hold money or guarantee deals?
No. MobMela connects buyers and sellers. Payments and final decisions happen between you. Follow the Safety Center tips before you meet.
I did not get my verification or reset email.
Check spam or promotions, then use Resend on the verify page or request another reset link. Still stuck? Email info@mobmela.com and we will help.
How do I report a suspicious listing?
Open the listing and use Report Listing. Include what looks wrong so our team can review it faster.
Can I sell from any city in Pakistan?
Yes. Choose your city when you post, drop a meeting-area pin, and buyers nearby can discover your phone.
What is Mobile Inspection?
It is an optional paid check by a MobMela inspector. After completion, verified details can appear on the listing to help buyers trust the handset.
Talk to us
Contact Support
Send a message from this page, or email us anytime from your own inbox.